ISTS Customer Care
1321 Murfreesboro Road, Suite 800
Nashville, TN 37217
ISTS has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ISTS please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint. To learn more about the Safe Harbor program, and to view ISTS’s certification, please visit www.export.gov/safeharbor.
- Collection and Use of Information
Information Collected In Application Process
In order to be considered for the scholarship, tuition assistance or award programs (“Programs”) administered on this Site and receive other related services from us, you are required to complete and submit an online application and provide us with certain information. This may include your full name, address, email address, phone number, school, grade level, parent name(s), parent phone number(s), parent email address(es) and, in some cases, your social security number and relevant tax information (collectively, “Personally Identifiable Information” or “PII”). You may also be required to provide other information such as your date of birth, gender, personal interests, academic performance data, extracurricular activities, or personal essays, etc. Actual types of information we collect may vary depending on each Program we administer. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you. You always have the option to not provide any information by choosing not to use our Services or apply for a Program through our Site.
We own all information collected from the users of the Site. Information will be collected by us when you complete the application and click the “Submit” button. However, our system automatically saves information that you have entered on each page during the application process for your convenience. Therefore, even if you decide to abandon the application or do not submit your application in the end, the information you provide on the Site may still be collected and is subject to this policy.
We may use your PII to contact you if we have any questions about your application, to respond to your inquiries, to send you confirmations regarding your application, to notify you of your account updates, application status or certain features on or changes to the Site, to send you service related announcements, or to send you other communications necessary for us to administer the Program or the Services.
We may also use your PII to send you our informational newsletters or promotional materials. However, if you do not wish to receive such materials, you may “opt-out” of receiving such materials (see Section 3 Choice/Opt-out).
Other Information Collected Through Technology
We collect certain information through technology to make our Site more interesting and useful to you and for purposes related to our business. Such information, standing alone, is not personally identifiable, unless linked with PII.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole.
We may use both session ID cookies and persistent cookies. We use session ID cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still use our Site, but your ability to use some or all areas of our Site may be limited. We may set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site.
Clear Gifs (Web Beacons/Web Bugs)
We or our third party advertising or web analytics partners may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our users’ PII.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
- Sharing and Disclosure of Information
We store information that we collect through cookies, log files, clear gifs and other means to create a “profile” of your preferences in order to provide tailored promotions and marketing offers and to improve the content of the Site for you. Besides the sponsors of the particular Program, we may also share your profile with other third parties, but in aggregate form only (see Aggregate Information).
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our partners and third party advertisers. This information does not identify individual users. We do not link aggregate user data with PII.
Personally Identifiable Information
By submitting an online application through the Site, you acknowledge and agree that we may disclose any and all of your personal information (identifiable or not) to the sponsors of the specific Program for which you are applying. We are not responsible for the use and security of the information once it is in the care or control of such third party sponsors of the Program.
- ADP, Inc. or its affiliates.
- CollegeCounts Scholarship Program.
- Sacramento Municipal Utility District (SMUD).
We may use third parties to provide certain services on our Site (“Service Providers”) on our behalf. We will only share your PII as necessary for such Service Providers to provide those services. These Service Providers are prohibited from using your PII for any other purpose.
Third Party Advertisers
We may share your PII with a third party advertiser (other than the Program sponsors, our agent or Service Providers). Such third party advertiser may use your PII to send you promotional materials. We are not responsible for such third party’s use of your information or the security of your information once it is in the care or control of such third party. We do not share your social security number or your personal tax information with such third party advertisers. If you do not want us to share your PII with such third party, you may contact us directly (see Section 3 Choice/Opt-Out) to opt-out of having your PII shared with or disclosed to such third party.
We reserve the right, without notice to you, to disclose your PII as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served to us or on our Site.
We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or a third party may abuse or misuse your personal information that they collect from the Site.
If we send you any informational newsletter or promotional material, and you no longer wish to receive such materials from us, you may opt-out of receiving them by following the relevant instructions provided to you on the material itself or by contacting us directly (see Section 11 Contact Us). If you no longer consent to our disclosure of your PII to third party advertisers, you may contact us directly to opt-out (see Section 11 Contact Us) at any time.
Once you make the choices to “opt-out”, it may take up to 30 days for your choices to be fully effective, as our systems require time to update the relevant information and some promotional communications using your PII may have already been initiated or in process. Some third party advertisers with whom we have shared your PII before you exercised your opt-out choices may continue using your PII for promotional purpose. We cannot control or stop such third party’s use of your PII. You may contact such third party advertisers directly to stop their use of your PII.
- Privacy Protection for Children under the Age of 13
For more information on online privacy protection for children under 13, please visit: http://www.ftc.gov/privacy/privacyinitiatives/childrens.html/.
- Third Party Advertisements
- Links to Other Sites
- Changes to Personally Identifiable Information
If any of your information changes, or if you no longer desire some or all of our services, you may correct or update your information through the “My Profile” tab on your home page. If you would like to delete your information and your account contact us directly using the contact information provided in Section 11 Contact Us. If you wish to remove all of your information from our records and you have not won any award through us, you must provide us your full name, address, date of birth, username, and any other information we require when you contact us for such purpose.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can email us at contactus@applyISTS.com.
- Business Transitions
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your PII will likely be among the assets transferred.
- Contact Us
International Scholarship and Tuition Services, Inc. (ISTS)
1321 Murfreesboro Road
Nashville, TN 37217
Contact Us: http://www.applyISTS.com/contact-us/contact-us-customer-care/
Updated August 8, 2016